Last Updated: April 11, 2025

At ArtisanWork.co, we care about your privacy. This Privacy Policy explains how your personal data is collected, used, stored, and protected when you visit our website ([email protected]), contact us, or make a purchase.

1. Information We Collect

When you use our website, we may collect the following types of information:

• Personal Information: Name, surname, email address, phone number, shipping and billing addresses.

• Payment Information: Card details are processed directly by payment providers (e.g., iyzico, Stripe, etc.) and are not stored by us.

• Account Information: Username, password, order history.

• Device and Session Information: IP address, browser type, operating system, visit duration, cookie data.

• Marketing Preferences: Email subscriptions, product update preferences.
  
  

2. Use of Information

The data we collect may be used for the following purposes:

• Processing and delivering orders and invoices,

• Providing customer service,

• Personalizing the user experience,

• Fulfilling legal obligations (e.g., tax regulations),

• Sending promotions, campaigns, and informational messages (if consent is given),

• Preventing fraud and ensuring security.
  
  

3. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. These cookies are temporarily placed on your device and serve the following purposes:

• Session management and remembering login details,

• Shopping cart functionality,

• Traffic analysis and user behavior tracking (e.g., Google Analytics),

• Displaying personalized advertisements (e.g., Facebook Pixel, Google Ads).

You can manage your cookie preferences through your browser settings.

4. Sharing with Third Parties

Your personal data is shared with third parties only under the following circumstances:

• Payment providers (only necessary details),

• Shipping companies (delivery information),

• Regulatory authorities or official bodies (when legally required),

• Marketing and analytics service providers (only with anonymized data).

We do not sell, rent, or trade your personal information without your consent.

5. Data Retention

Your personal data is retained for as long as required by relevant legislation or as long as necessary to provide services. Once the retention period expires, your data is securely deleted or anonymized.

6. Rights of the Data Subject (KVKK & GDPR)

As a user, you have the following rights:

• To know whether your personal data is being processed,

• To access and request a copy of your data,

• To request correction or deletion of your data,

• To object to or restrict the processing,

• To request data portability (under GDPR),

• To withdraw your consent at any time.

You can send your requests to [[email protected]].

7. Security Measures

Your data is transmitted through encrypted connections using SSL certificates. Our servers and data processing systems are protected in accordance with industry-standard security protocols.

8. Policy Updates

This Privacy Policy may be updated from time to time. Changes become effective as of the date they are published on our website. In case of significant changes, we will notify you via email (if subscribed).

Contact

For any questions, requests, or complaints, please contact us via:

Email: [email protected]